"I've worked with Steve over the past 12 years on IT Service Management and Governance, Risk, and Compliance (GRC) projects. Working with him has always been productive and I have reached out to him several times for partnerships. Steve's project deliverables are always detail oriented, precise, and focused. He is customer focused and shares his deep understanding of service management and GRC through mentoring, instruction, and subject matter expertise as part of his project activities. Steve is a polished professional and establishes strong relationships with his customers. Any company hiring Steve will get great value, high caliber performance, and quality outcomes."

"Working with Steve has been a great experience. His attention to detail for ITIL® best practices is exemplary. He helped us implement our Incident, Change, and Release management practices. This has gone a long way in helping us restore service, reduce risk, and streamline our software and hardware release processes."

"Steve has an amazing talent for IT Service Management. I enjoyed working with him on the FAA ATO IT program. In addition to serving as the ITIL® and ISO/IEC 20000 Expert for the program, he traveled throughout the country to help certify more than 50 of his colleagues in ITIL® Foundations."

"DorLind and Mr. Matthews have been, and continue to be, strategic partners in helping us with a wide variety of IT Service Management consulting and training projects. Mr. Matthews is focused on ensuring clients reap 'real results' of IT Service Management best practices. His experience in ISO standards is extensive and we have collaborated on a major ISO/IEC 20000 certification for the Department of Defense (DoD)."

"Steve Matthews at DorLind Solutions provided great service to our company. We looked at several consultants for someone that could help us move our service to the next level. Steve talked with us over the phone before his first onsite visit to determine our needs and make sure we were a good fit for his skill set. After discussing the current state of our organization and what we were looking to achieve we setup a time for an onsite visit. During this visit Steve “peeled back each layer of the onion” to determine how we operated today and compared us to support desk standards around the world. After this in-depth discovery of our current support center practices Steve outlined the areas he believed we could benefit the most from making improvements. Some of Steve’s findings were areas we had not thought about, while others helped to put strength behind our current thought process to drive change in those areas. Overall, we were impressed by Steve’s knowledge and care for our organization and his genuine desire to see us improve and not just offer suggestions and walk away. He has contacted me multiple times since our initial consultation to check in on our progress and offer more food for thought in moving forward. As a result, we have been able to achieve and maintain a best in class support center which is an integral part of our business."

"In my previous position and organization, I managed the end user support teams: The Help Desk, Desktop Support, and Remote Support. When I sought to assess my teams’ alignment with industry standards and best practices, I engaged Steve Matthews to conduct these assessments. I was thoroughly impressed with the amount of time Steve spent with each team to truly understand their roles and functions and their organizational interaction. At the end of the engagement, Steve provided me with a thorough assessment of each team’s current environment and the recommended next steps to address gaps and align more closely with the industry best practices and standards. His assessment and gap analysis really helped to focus our efforts on where we needed to make improvements first. Consulting with Steve proved to be extremely valuable, and his knowledge of and experience in the Help Desk industry ensured we were truly getting expert guidance and assistance. I strongly recommend working with Steve if you are looking for a thorough and honest assessment of your team(s), and a guided plan toward continuous improvement."