DorLind Service Management Solutions
Meet the Founder
DorLind, LLC was founded 14 years ago by Steve Matthews to provide quality Service Management consulting and training to private and public sector organizations. DorLind includes a consortium of Service Management experts and training partners which collectively represent decades of experience. The consultants within the DorLind consortium hold top certifications in frameworks and international standards.
Steve Matthews
Principal Consultant, Principal Trainer, and Founder
Overview
Experienced and seasoned Service Management consultant, auditor, and accredited trainer with over 36 years of Information Technology experience in various industries such as Insurance, Health Care, Airline Sales Reporting, Transaction Processing and Merchant Services, Public Utilities, Manufacturing, and Transportation Services. Steve's experience spans both public and private sectors. Background includes IT Management, Applications Development and Support, Service Desk, Technical Support, Operations, and Systems Administration.
Certifications and Credentials
• B.S. in Business Administration,
University of Louisville
• ITIL® 4 Managing Professional
• ISO/IEC 20000 Executive Consultant
Manager (ECM)
• Auditor in ISO/IEC 20000
• HDI® Certified Auditor
• Distinguished Professional in Service
Management (DPSM®) through The
priSM® Institute
• Registered Accredited Trainer through
PeopleCert and EXIN
• Alternate member and U.S. delegate,
contributor, and co-editor for the
ISO/IEC 20000 International Standards
committee
• Member of the HDI Certification
Standards Committee for development
and maintenance of HDI Standards
• Contributor and Reviewer for the
VeriSMTM Service Management Model
publication.
DorLind’s Vision & Mission
Vision
DorLind’s vision is to enable its customers to deliver valued services to their stakeholders by providing world class consultation, training, and support.
Mission
Our mission is to utilize customer focused, quality, professional, and innovative consultation, and training skills to facilitate our company's vision.
To facilitate the successful achievement of our mission, we will:
• Meet or exceed our
customers' expectations in
our services
• Provide value to our
customers by promoting
and utilizing Service
Management good practices
• Champion the utilization of
globally accepted ISO
Standards and Service
Management frameworks to
enable our customers'
success in the provisioning
of their services
• Promote a culture of
Continual Improvement
regarding our services
• Be regarded as the
consulting and training
partner of choice for our
customers
• Be a respected and
knowledgeable authority
within the Service
Management community
• Leverage our consortium of
professional partners to
assist in the quality delivery
of services to our customers